FAQs
Where is Lwiis located?
1254 Cossacks Pl,Glendora, California 91741,United States
What are your business hours?
Monday – Friday: 9:00 AM – 5:00 PM (PST)
Saturday – Sunday: Closed
How can I contact customer support?
Email: info@lwiis.com
Phone: +1 626-517-0327
Where do you ship from?
All orders are shipped from 1254 Cossacks Pl,Glendora, California 91741,United States.
How long does delivery take?
North America: 5–8 business days
Europe: 8–12 business days
Oceania: 9–14 business days
South America: 11–15 business days
Asia: 13–17 business days
Delivery times may vary due to customs inspections, weather conditions, or carrier delays.
Do you offer free shipping?
Orders over $59 qualify for free shipping. Orders below $59 are charged a flat $12 shipping fee.
Will I receive a tracking number?
A tracking number is provided within 1–3 business days after order confirmation.
What is your return policy?
Returns are accepted within 30 days of delivery. Items must be unused and in original condition and packaging.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
How long does it take to receive a refund?
Refunds are issued to the original payment method within 10 business days after the returned item is received and approved.
Is tracking required for returns?
Yes. A valid tracking number is required for all return shipments.