Shipping policy
Thank you for shopping with Lwiis. We are committed to providing transparent pricing and reliable international shipping.
Shipping Origin
All orders are shipped from:
Address:1254 Cossacks Pl,Glendora, California 91741,United States
Business Hours
Monday – Friday: 9:00 AM – 5:00 PM(PST)
Closed on weekends and public holidays.
Order Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Processing time does not include shipping transit time.
Shipping Carriers
Orders are shipped via USPS, UPS, FedEx, depending on the destination and logistics availability.
Shipping Rates
Free standard shipping is available on orders over $50 USD.
Orders under $50 USD are subject to a flat shipping fee of $8.99 USD.
Taxes
All product prices displayed on our website reflect the final selling price of the item.
Sales tax may be applied at checkout where required by law based on the shipping destination.
International Duties and Import Charges
For orders shipped outside of the United States, customs duties, import taxes, or local handling fees may be imposed by the destination country.
These charges are determined by the customs authorities of the destination country and are not collected by Lwiis.
Any such charges are the responsibility of the customer.
Estimated Delivery Times
All timeframes below are calculated in business days.
| Destination Region | Order Processing Time | Shipping Transit Time | Total Estimated Delivery Time |
|---|---|---|---|
| North America | 1–3 business days | 5–8 business days | 6–11 business days |
| Europe | 1–3 business days | 8–12 business days | 9–15 business days |
| Oceania | 1–3 business days | 9–14 business days | 10–17 business days |
| South America | 1–3 business days | 11–15 business days | 12–18 business days |
| Asia | 1–3 business days | 13–17 business days | 14–20 business days |
Delivery times begin after the order has been shipped.
Delivery Information
Delivery times are estimates and may vary due to customs inspections, carrier delays, severe weather conditions, peak seasons, or other circumstances beyond our control.
Shipping Confirmation and Tracking
A tracking number will be provided within 1–3 business days after the order has been shipped.
Tracking details will be sent to the email address provided at checkout.
Incorrect Address
Customers are responsible for providing accurate shipping information at checkout.
Lwiis is not responsible for delays or delivery issues caused by incorrect or incomplete address details.
Shipping Address Restrictions
We do not ship to P.O. Box addresses.
Customers must provide a valid residential or commercial street address at checkout.
Orders placed with a P.O. Box address may be delayed, cancelled, or subject to additional verification.
Contact Information
Store Name: Lwiis
Company Name: Yolo Express USA
Registered in California, No. 6289174
Business Address: 1254 Cossacks Pl, Glendora, California 91741, United States
Customer Support Email: info@lwiis.com
Customer Service Phone: +1 626-517-0327
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (PST)
Saturday – Sunday: Closed