Lwiis customer information
Business Info
Official customer policy published by KIAOA LIMITED, the legal operator of Lwiis.
Effective date: November 7, 2026
1. Store and Legal Operator
Store name: Lwiis
Legal operator and seller: KIAOA LIMITED
Business activity: International online retail of Lolita fashion and related apparel and accessories
2. Business Address
KIAOA LIMITED
Room 5065, 5/F, Lee Yu Centre
45 Hoi Yuen Road
Kwun Tong, Hong Kong
Postal code: 999077
3. Customer Service Contact
Email: [email protected]
Telephone: +85267087355
Contact form: Available through the Contact Us page
For an existing order, customers should provide the order number and the email address used at checkout. Full card numbers, card security codes, passwords, and other sensitive credentials must not be sent by email or contact form.
4. Products and Store Currency
Current product categories include Lolita dresses, tops, bags, wigs, accessories, and new-arrival selections. Product availability is shown on the applicable product page. Store prices, shipping charges, and checkout totals are displayed in U.S. dollars unless the checkout expressly states otherwise.
5. Sales Destinations
Lwiis currently serves eligible addresses in the United States, Canada, the United Kingdom, Australia, France, Germany, and Italy.
6. Fulfillment and Shipping
Fulfillment origin: Shenzhen, China
Shipping provider: YunExpress
Normal order processing: 1–3 days after payment confirmation
Standard shipping: US$18.99 when the merchandise subtotal is below US$150
Free standard shipping: Merchandise subtotal of US$150 or more
Country-specific transit estimates and delivery conditions are published in the Shipping Policy and displayed consistently with the checkout configuration.
7. Payment Processing
Eligible card payments are processed through Airwallex. Available card methods are those displayed at checkout and remain subject to authorization, authentication, fraud screening, and provider availability. Lwiis does not store full card numbers or card security codes on its own systems.
8. Returns and Customer Policies
Return eligibility, final-sale exclusions, item-condition requirements, refund timing, and return instructions are published in the Return and Refund Policy. Customers must contact Lwiis before sending merchandise. The Hong Kong business address is not automatically the return address.
9. Policy and Legal Information
The Terms of Service, Privacy Policy, Cookie Policy, Shipping Policy, Return and Refund Policy, Secure Payment Policy, Intellectual Property Policy, and Payment Methods page form part of the customer information published by Lwiis. Questions may be submitted through the Contact Us form or sent to [email protected].