Lwiis customer information
Shipping Policy
Official customer policy published by KIAOA LIMITED, the legal operator of Lwiis.
Effective date: November 7, 2026
1. Where We Ship
Lwiis currently ships to the United States, Canada, the United Kingdom, Australia, France, Germany, and Italy.
2. Order Processing
Orders are normally processed within 1–3 days after payment is confirmed. Processing time is separate from transit time. Orders placed during weekends, public holidays, product launches, or unusually high-volume periods may require additional time.
3. Shipping Method and Origin
Orders are fulfilled from Shenzhen, China and shipped by YunExpress. When a shipment is dispatched, available tracking information will be sent to the email address used at checkout.
4. Estimated Transit Times
The following estimates begin after an order has been dispatched:
- United States: 7–14 days
- Canada: 8–15 days
- Australia: 9–16 days
- United Kingdom, France, Germany, and Italy: 8–15 days
These are estimated delivery windows, not guaranteed delivery dates. Customs processing, carrier delays, severe weather, public holidays, remote-area delivery, or incorrect address information may affect delivery time.
5. Shipping Charges
- Orders of US$150 or more: free standard shipping
- Orders below US$150: US$18.99 standard shipping
The applicable shipping charge is calculated from the merchandise subtotal and displayed at checkout before payment.
6. Address Accuracy and Changes
Customers are responsible for providing a complete and accurate shipping address. Contact [email protected] as soon as possible if an address correction is required. We can only change an address before fulfillment begins and cannot guarantee that a requested change can be completed.
7. Tracking and Delivery Issues
Tracking may take several days after dispatch to show movement. If a parcel is materially delayed, marked delivered but not received, damaged in transit, or returned to sender, contact [email protected] with the order number. We will review the carrier record and assist with the available resolution.
8. Split Shipments
Items in one order may occasionally be sent in separate parcels. When this occurs, the customer will not be charged an additional shipping fee solely because the order was split.
9. Contact
For shipping questions, email [email protected].