Privacy Policy

Effective date: November 7, 2026

KIAOA LIMITED, operating the Lwiis store, respects the privacy of customers and website visitors. This policy explains what personal information we collect, why we use it, how it may be shared, and the choices available to individuals.

1. Information We Collect

We may collect contact and identity information, billing and shipping details, order and return records, account details, communications with customer service, device and browser information, IP address, website activity, cart and checkout activity, referral information, fraud-prevention signals, and review content including ratings, display names, review text, product associations, and customer-submitted photographs.

Payment card details are processed through authorized payment service providers. Lwiis does not store the full card number or card security code on its own systems.

2. How We Use Information

We use personal information to operate the website; process orders and payments; deliver purchases; provide tracking; handle returns, refunds, disputes, and customer support; maintain accounts and carts; prevent fraud and abuse; secure the website; comply with legal and accounting obligations; improve products and website performance; and send marketing communications where permitted.

3. Legal Grounds

Depending on location and applicable law, processing may be based on performance of a contract, legitimate business interests, compliance with legal obligations, protection of customers and the business, or consent where consent is required.

4. How Information Is Shared

Information may be shared only as reasonably necessary with Airwallex and other enabled payment or fraud-prevention providers; YunExpress, fulfillment providers, customs intermediaries, and last-mile delivery partners; hosting, database, security, file-storage, email, analytics, review, and customer-support providers; professional advisers; regulators; courts; or law-enforcement authorities. Service providers are permitted to use information only for their authorized services or as required by law.

We do not sell personal information for money. If applicable law treats certain advertising or analytics disclosures as a “sale” or “sharing,” eligible individuals may exercise the choices provided by the relevant privacy controls or contact us.

5. International Processing

Because Lwiis serves customers in multiple countries and fulfills orders from China, information may be processed outside the customer’s country. We use reasonable contractual, organizational, and technical safeguards appropriate to the information and applicable law.

6. Retention

We retain information only for as long as reasonably necessary for the purposes described above, including order fulfillment, customer service, fraud prevention, accounting, tax, dispute resolution, and legal compliance. Retention periods vary by record type and legal requirement.

7. Privacy Rights

Depending on location, individuals may have rights to request access, correction, deletion, portability, restriction, or objection; withdraw consent; opt out of certain marketing or targeted advertising; and appeal a privacy decision. Some information may be retained where required by law or necessary to complete a transaction, prevent fraud, or establish legal claims.

To submit a privacy request, email [email protected]. We may need to verify identity before fulfilling a request. Authorized agents must provide evidence of authority where required.

8. Cookies and Similar Technologies

We use cookies and similar technologies for essential website functions, security, cart and checkout continuity, preferences, measurement, and—where enabled—marketing. More information is available in the Cookie Policy.

9. Automated Payment and Fraud Decisions

Payment and fraud providers may use automated signals to approve, decline, challenge, or review a transaction. Lwiis does not treat a transaction as successful when the authoritative provider reports a failed, cancelled, pending, or unknown status.

10. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No online service can guarantee absolute security, and customers should protect their account credentials and contact us if unauthorized activity is suspected.

11. Children

The website is not directed to children under 16, and we do not knowingly collect personal information from children under 16. A parent or guardian who believes a child has provided information may contact us.

12. Policy Updates

We may update this policy when our practices or legal requirements change. The effective date shown above identifies the current version.

13. Contact

KIAOA LIMITED

Room 5065, 5/F, Lee Yu Centre, 45 Hoi Yuen Road, Kwun Tong, Hong Kong

Postal code: 999077

Email: [email protected]

Phone: +85267087355