About Us

Effective date: November 7, 2026

1. Who We Are

Lwiis is an international online retail store operated by KIAOA LIMITED. KIAOA LIMITED is the legal operator and seller responsible for orders placed directly through the Lwiis website.

2. What We Offer

Lwiis focuses on Lolita fashion and related styling categories. The current storefront includes dresses, tops, bags, wigs, accessories, and new-arrival selections. Product availability, variants, measurements, materials, prices, and final-sale conditions are shown on the applicable product page.

3. Our Approach to Online Retail

We believe customers should be able to make an informed purchase decision before payment. We therefore aim to provide clear product photography, variant and sizing information, visible U.S.-dollar pricing, published delivery estimates, secure payment processing, order tracking, and accessible after-sales support.

4. Where We Serve Customers

Lwiis currently accepts eligible orders for delivery to the United States, Canada, the United Kingdom, Australia, France, Germany, and Italy. Availability remains subject to the exact delivery address, carrier coverage, product restrictions, and the checkout configuration in effect when the order is placed.

5. Fulfillment and Delivery

Orders are fulfilled from Shenzhen, China. Standard shipments are handled through YunExpress and may be completed by a local last-mile carrier. Normal order processing is 1–3 days after payment confirmation, followed by the transit estimates published in the Shipping Policy.

6. Customer Care

Customers can use the Contact Us form for product, sizing, order, payment, shipping, return, refund, and account questions. Existing-order inquiries should include the order number and the email address used at checkout.

7. Legal Operator

KIAOA LIMITED, trading as Lwiis

Room 5065, 5/F, Lee Yu Centre

45 Hoi Yuen Road

Kwun Tong, Hong Kong

Postal code: 999077

Email: [email protected]

Telephone: +85267087355