Lwiis customer information
Frequently Asked Questions
Official customer policy published by KIAOA LIMITED, the legal operator of Lwiis.
How long does order processing take?
Orders are normally processed within 1–3 days after payment is confirmed.
Where do orders ship from?
Orders are fulfilled from Shenzhen, China and shipped by YunExpress.
Where does Lwiis deliver?
We currently deliver to the United States, Canada, the United Kingdom, Australia, France, Germany, and Italy.
How long does delivery take?
Estimated transit after dispatch is 7–14 days to the United States, 8–15 days to Canada, 9–16 days to Australia, and 8–15 days to the United Kingdom, France, Germany, and Italy.
How much is shipping?
Standard shipping is free for orders of US$150 or more. Orders below US$150 are charged US$18.99 for standard shipping.
Can I track my order?
Yes. Available tracking information is sent after dispatch. Tracking may take several days to begin showing movement.
Can I return an item?
Eligible items may be returned when requested within 30 calendar days after delivery and when all return conditions are met. Discounted apparel and intimate or hygiene-sensitive items are final sale unless damaged, defective, or incorrect.
How do I start a return or exchange?
Email [email protected] with the order number and item details before sending anything. Customer service will provide the approved return instructions and return address.
What payment methods are accepted?
Eligible major credit and debit cards shown at checkout are accepted through the secure payment provider. Availability may vary by location or card.
What currency is used?
Store prices and checkout totals are displayed in U.S. dollars unless the checkout clearly states otherwise.
How can I contact Lwiis?
Email [email protected] or call +85267087355.