Terms of Service

Effective date: November 7, 2026

These Terms of Service govern use of the Lwiis website and purchases from Lwiis. The store is operated by KIAOA LIMITED. By using the website or placing an order, the customer agrees to these terms and the policies referenced here.

1. Store Information

Lwiis offers Lolita fashion products, including dresses, tops, bags, wigs, and accessories. Product availability, color, measurements, and pricing may change. We make reasonable efforts to present products accurately, but display settings and manual measurement may cause minor variations.

2. Eligibility and Account Information

Customers must provide accurate, current information and have legal capacity to enter a purchase contract. Customers are responsible for protecting account credentials and for activity performed through their account.

3. Prices and Payment

Prices are displayed in U.S. dollars unless the website clearly states otherwise. Applicable item prices, discounts, shipping charges, and the final order total are shown before payment. Payment must be authorized through an available method displayed at checkout.

4. Orders and Acceptance

An order confirmation acknowledges receipt of an order; it does not guarantee acceptance. An order is accepted when payment is confirmed and the order is approved for fulfillment. We may refuse or cancel an order for unavailable stock, pricing or description errors, suspected fraud, payment failure, delivery restrictions, or other legitimate operational reasons. If an accepted payment is cancelled, the appropriate refund will be issued to the original payment method.

5. Shipping

Orders are subject to the Shipping Policy, including processing time, delivery destinations, shipping charges, and estimated transit times. Customers are responsible for providing an accurate delivery address.

6. Returns and Refunds

Returns, exchanges, cancellations, and refunds are governed by the Refund and Return Policy. Product-specific final-sale or hygiene restrictions shown before purchase also apply.

7. Reviews and Customer Content

Customers may submit ratings, review text, photographs, questions, or other content only when they have the right to do so. Submitted content must be truthful, relevant to the product or service, and must not infringe intellectual-property, privacy, publicity, or other rights; disclose sensitive personal or payment information; or contain unlawful, abusive, discriminatory, or malicious material.

Customers retain ownership of their original content. By submitting content for publication, the customer grants KIAOA LIMITED a non-exclusive, worldwide, royalty-free license to host, format, resize, reproduce, and display that content as reasonably necessary to operate the Lwiis website and review service. We may moderate, refuse, or remove content that violates these terms, but are not required to publish every submission.

8. Acceptable Use

Users may not interfere with website security, introduce malicious code, scrape or copy the website in violation of law, misuse payment or promotional systems, impersonate another person, submit false information, or use the website for unlawful activity.

9. Intellectual Property

The Lwiis name, website design, text, graphics, logos, and original content are protected by intellectual property laws. Use of the website does not transfer ownership or grant permission to reproduce protected material except for personal, non-commercial shopping use.

10. Third-Party Services

The website may rely on payment, delivery, analytics, or other third-party services. Their own terms may apply to services they provide. Lwiis is not responsible for an independent third party’s acts beyond the extent required by applicable law.

11. Website Availability, Disclaimer, and Limitation

We aim to keep the website accurate, secure, and available, but do not promise uninterrupted or error-free access. Products remain subject to all warranties and remedies that cannot lawfully be excluded.

The website and products are provided subject to all mandatory consumer rights. To the fullest extent permitted by law, KIAOA LIMITED is not liable for indirect, incidental, special, or consequential loss arising from website use or a purchase. Nothing in these terms excludes liability that cannot lawfully be excluded.

12. Governing Law

These terms are governed by the applicable laws of Hong Kong, without limiting mandatory consumer protections or jurisdictional rights that apply in the customer’s place of residence.

13. Changes

We may update these terms for operational, legal, or security reasons. The version in effect when an order is placed applies to that order unless applicable law requires otherwise.

14. Contact

KIAOA LIMITED, trading as Lwiis

Room 5065, 5/F, Lee Yu Centre

45 Hoi Yuen Road

Kwun Tong, Hong Kong

Postal code: 999077

Email: [email protected]

Phone: +85267087355